FAQ's

Q. How can I access Single Desk Portal?
For unregistered users, go to Department of Industries website and then click on "Investor Services" tab and select "Single Desk Portal – Registration". You will be directed to a new page where you need to click on "To proceed with Registration, Please Click here" and continue with the registration. Registered users can access Single Desk Portal through "Single Desk Portal – Entrepreneur Login" under "Investor Services"
Q. Can I apply for incentives of multiple units through single user id?
An entrepreneur may have multiple units under single name and hence can apply for incentives of multiple units through a single user id by registering new units on the portal.
Q. How can I ascertain approvals required for my industry?
Department of Industries website allows its user to determine approvals required for a particular industry. Click on "Investor Services" tab and then from the drop down select "Know Your Approvals". You will be directed to a new page where some basic questions about the unit will be prompted, after filling these information click on "Show Clearances" and a list of clearance specific to your unit will be displayed.
Q. Is there a helpline for assistance of Single Desk Portal?
On the top right hand corner of Department of Industries" website "Investor Helpdesk" phone numbers are displayed which you can get in touch for your queries from 10.30 AM to 5 PM.
Q. Where are timelines defined for clearances?
In Department of Industries website click on "Investor Services" and then select "Apply for Approvals" within which you can select "Pre-Establishment" or "Pre-Operation" to know the timelines defined for each clearance.
Q. Where can I find Government Orders and Circulars?
From Department of Industries website click on "Information" and then select "Government Orders and Circulars" to find the list. You can click on then to view the respective Government Order or Circular.
Q. Can I track progress of my application at Single Desk Portal?
Yes tracking of application is available on Single Desk Portal. Once you have logged in to the Single Desk Portal click on "Proceed to Single Desk" for the specific unit from Entrepreneur Dashboard. On the Single Desk Page you will find columns such as "Approval/Rejected Date" "Status" etc. which helps you track your application. Also under the tab "Approvals applied for" there are four options viz "Complete List" "Approved" "Pending" from where entrepreneur can ascertain his current status of approvals.
Q. What is the procedure to add new enterprise?
Go to Department of Industries website and then click on "Investor Services" tab and select "Single Desk Portal – Entrepreneur Login". Login with your unique credentials and you will reach "Entrepreneur Dashboard" where on the bottom right you will find a tab "Add New Organisation". Click on the same to add new enterprise.
Q. Can I file RTI through the website?
RTI application can be filled through Department of Industries" website by clicking on "Citizen Corner" present on the bottom of the page. A new page will be displayed where you will find the option "RTI REQUEST (Only for Indian Citizen)". Fill the required details and click on "Submit".
Q. How can I provide feedback?
Feedback can be provided through Department of Industries" website by clicking on "Citizen Corner" present on the bottom of the page. A new page will be displayed where you will find the option "Feedback". Fill the required details and click on "Submit".
Q. Where can I find contact details of the department?
In Department of Industries website click on "Contact" (present on the top left). Five options will be displayed of which select "Department" to determine contact details of the department.
Q. Is Pan Card and Mobile Number mandatory for registration?
Yes both Pan Card and Mobile Number are mandatory for registration on Single Desk Portal.